Full-Time / Part-Time Positions Available ($8.50 – $12.50)
If you are upbeat, a good listener, and enjoy a fast-paced work environment, working in the Mr. Taxi Communications Center may be an ideal place to start your career. Our Customer Service Representatives:
- Play an essential role in helping customers with their transportation needs
- Provide excellent customer service
- Work closely as a key member of a team
- Excel at multitasking
General Description:
Under general supervision of the Communications Center Supervisor, performs a variety of tasks including answering telephone calls from customers and making transportation arrangements for them, and maintaining the highest level of customer service.
Typical Duties / Responsibilities:
- Answers telephone calls from prospective customers in a courteous, professional manner and determines customers’ requirements for transportation services.
- Determines appropriate fares, pick-up and drop-off times and locations, number of people in party, type of vehicle required, and special assistance needs.
- Accurately completes reservation forms or enters reservations into computer system via keyboard for next day service or gives to dispatcher for same day service.
- Answers questions from prospective customers, guests or other persons concerning availability of transportation services and special needs requirements.
- Takes concerns from customers relating to delayed pick-ups, vehicle and driver issues, etc. and coordinates with supervisor to determine solutions to immediate customer concerns.
- Provides customer assistance with locating customers’ lost items.
- Documents in customer service log all incidents, concerns and resolutions.
- Documents in lost and found log any information on lost and found items.
- Alerts safety department, emergency fire and rescue, or other law enforcement agencies of accidents or hazardous safety conditions if necessary.
- Also may be required to perform other related duties as requested.
Qualification Requirements:
Education: High School graduate or equivalent preferred.
Experience: Some telephone, telecommunications, hospitality or customer service experience preferred.
Skills: Good oral and written communication skills. Basic typing and computer keyboard usage.
Special Requirements: Must be able to remain calm, pleasant, and poised in high-pressure situations.
Essential Functions:
- Must speak English and be able to communicate in a clear, courteous, friendly and professional manner with customers, guests, co-workers and other persons.
- Must be able to access, input and retrieve information from a computer system and 10-key calculator.
- Must be able to read, understand and accurately complete transportation reservation forms, computer screens, customer service logs, lost and found logs, and other related paperwork.
- Must be able to perform addition, subtraction, division and multiplication to calculate appropriate fares.
To apply for this position, please email your resume to employment@mrtaxi.com or fax to 888.836.3057, No Phone Calls Please.
Mr. Taxi is an Affirmative Action and Equal Opportunity Employer, M/F/D/V
