As a taxi rider, you have the right to:
- Pay for your ride with credit/debit card;
- Go to any destination;
- Direct the route taken: The most direct route or one of your choice;
- A safe and courteous driver who obeys all traffic laws;
- A knowledgeable driver who speaks English and knows Lexington geography;
- Air conditioning or heat on request;
- A noise free trip: no horn honking or radio;
- Clean air. smoke and scent free air;
- Working seatbelts for all passengers;
- A clean taxicab: interior, exterior and partition if any;
- Be accompanied by a service animal;
- A driver who does not use a cell phone while driving (hand-held or hands free);
- Decline to tip for poor service.
If you feel your rights were violated by a taxicab driver, please submit a complaint via
email: complaint@mrtaxi.com or
call: 859.475.1492 extension 100.
